Q. Do you ship parcels internationaly (Outside the EU)?
A. Yes. If shipping to your region is not offered please contact us.
Q. Do you ship pallets internationally (Outside the EU)?
A. Yes but not from this website. Please contact us for this service.
Q. Is UK VAT charged on international orders?
A. No. If your delivery address is outside the UK your order will be processed without UK VAT applied. VAT will be charged to you at your local tax rate as part of the import clearance process and you will be required to pay before you are able to receive the shipment.
Q. Do additional charges apply?
A. Yes. You will be charged a customs and handling charge per parcel before you can receive the delivery.
Q. I have not received my order what should I do?
A. We will contact you to alert you of any delay in the turnaround of your order, so if you have not heard from us and have not received your boxes after a few days, please email firstname.lastname@example.org
Q. My boxes arrived broken what should I do?
A. Due to the shipping costs we can not replace boxes damaged during international shipping. If you have broken items let us know and we can offer a refund to the value of those items. email@example.com.