MADE IN BRITAIN
Since 1995
Shipping policy
UK Shipping
| CARRIER | DESTINATION | SERVICE |
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UK Mainland | Next Working Day |
Q. How will my order ship?
A. Orders to UK mainland addresses ship via ParcelForce on a Next Working Day service at £7.50 + VAT per parcel.
Q. What is the cut off time for ParcelForce next working day shipments?
A. Your order must be placed before 1pm for it to be dispatched on the same day. Orders placed after 1pm will be dispatched on the following working day. Orders placed after 1pm on a Friday will be dispatched the following Monday.
Q. Am I on the UK Mainland?
A. ParcelForce's UK Mainland shipping zone does not include UK highlands and islands and Northern Ireland. An additional shipping charge will be applied when shipping orders to these areas.
Q. I have not received my order what should I do?
A. We will contact you to alert you of any delay in the turnaround of your order. If you have not heard from us and have not received your boxes after a few days, please email contact@westonboxes.com
Q. My boxes arrived broken what should I do?
A. Email a photo to contact@westonboxes.com letting us know - we will always replace or refund the value of any boxes broken in UK transit.This excludes 2nds where we will refund the value of the boxes.
EU Shipping
ADDITIONAL CHARGES! If you are located in the EU then VAT and customs handling fees will be applied to your shipment and charged to you by EU customs.
| CARRIER | DESTINATION | SERVICE |
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EU Regions | EU DAP |
Q. Do you ship to the EU?
A. Yes. If shipping to your region is not offered please contact us.
Our EU DAP 'delivery at place' shipping service means we, the sender, are responsible for the delivery of goods including transport costs to you, the receiver.
The cost of carrying out all required import formalities is expressly excluded.
These costs are borne by you, the receiver, meaning taxes, import duties and handling charges incurred when the shipment enters the country of destination must be paid by you, the receiver.
If VAT and/or customs charges are higher than the regional exemption limits, duties must be paid on the doorstep upon receipt of the consignment. If you are not present at the time of delivery or the outstanding amount cannot be paid, a collection invitation will be left for the shipment.
Q. Do additional charges apply?
A. Yes. You will be charged a customs and handling charge per parcel before you can receive the delivery.
WARNING! If your parcel is returned to us due to non-payment of customs charges we will deduct the cost of shipping & return shipping before refunding your order. Please be sure you understand all costs before placing your order.
Q. Are additional details required?
A. Yes. If you are an EU business customer we need your EORI number. If you do not supply this with your order your shipment will be delayed. Please enter your EORI at the checkout in the 'notes' section.
Q. Is there UK VAT on EU orders?
A. No. If your delivery address is in the EU your order will be processed without UK VAT. VAT will be charged to you at your local tax rate before you are able to receive the shipment.
Q. I have not received my order what should I do?
A. We will contact you to alert you of any delay in the turnaround of your order, so if you have not heard from us and have not received your boxes after a few days, please email contact@westonboxes.com
Q. My boxes arrived broken what should I do?
A. Due to high shipping costs we can not replace boxes damaged during EU or international shipping. If you have broken items please email contact@westonboxes.com with images and we will refund the value of the damaged items.
International Shipping
Q. Do you ship parcels internationaly?
A. Yes. If shipping to your region is not offered please contact us.
Q. Do you ship PALLETS internationally?
A. Yes but not from this website. Please contact us for this service.
Q. Is UK VAT charged on international orders?
A. No. If your delivery address is outside the UK your order will be processed without UK VAT applied. VAT will be charged to you at your local tax rate as part of the import clearance process and you will be required to pay before you are able to receive the shipment.
Q. Do additional charges apply?
A. Yes. You will be charged a customs and handling charge per parcel before you can receive the delivery.
Q. I have not received my order what should I do?
A. We will contact you to alert you of any delay in the turnaround of your order, so if you have not heard from us and have not received your boxes after a few days, please email contact@westonboxes.com
Q. My boxes arrived broken what should I do?
A. Due to the shipping costs we can not replace boxes damaged during international shipping. If you have broken items let us know and we can offer a refund to the value of those items. contact@westonboxes.com.